DR SHAHZAD AHMED - MBBS, FRACGP
Dr Ahmed received his fellowship of the Royal ACGP in 2012. Dr Ahmed graduated from University of Punjab in 1988. He worked as a General Practitioner in Pakistan up to 1991. Then worked as a General Practitioner in Zambia up to 1993. Worked in South Africa as a General Practitioner in different fields up to 2002. Working in Queensland Australia since 2002 as a General Practitioner. Dr Ahmed is interested in all aspects of medicine with special interest in diabetes, hypertension, maternity and Arthritis.
DR AMALAN SHANMUGAM ( Shan) - MBBS MSC (Community Medicine) FRACGP, FACRRM (Advanced Speciality In Mental Health)
DR AMALAN SHANMUGAM (Shan) (Male) General Practitioner and Addiction Medical Specialist.
"General practice has always been my passion because it gives me the opportunity to be a part of your health journey. I believe prevention is better than a cure and am passionate about early detection and treatment. I am a firm believer that every contact with my patients counts. Come join our surgery and help us help you."
Dr Shan is a fellow of Australian College of General Practice and Australian College of Rural and Remote Medicine. He also has a fellowship with The Australasian Chapter of Addiction Medicine and is recognized as a specialist in the field of Addiction Medicine. Furthermore, He is a RACGP accredited medical acupuncturist and honorary senior lecturer at the University of Queensland.
Dr Shan is passionate about treating everyone from babies to seniors. His special interests are Mental Health and Addiction Medicine. He has also completed Focused Psychological Strategies Skills Training to do psychotherapy under Medicare (mental health plan). In addition he is a medical acupuncturist with alternative views and treatment strategies for pain and medical illness management. Dr Shan also enjoys treating chronic illness, children's health, women's health and skin conditions.
Dr Sarwat M Alam Female Doctor
Dr Sarwat M Alam,Female doctor , has been practicing medicine for over a decade now.
“I am committed to playing a role in which I can help people of all ages maintain their health and quality of life. I believe in a caring and supportive relationship with all my patients.”
Women’s health, Antenatal care, family planning, pediatrics, preventative medicine, dermatology and psychiatry are all areas of medical interest.
She also enjoys reading, travelling, cooking and playing with her boys.
Her motto is to “Care with Knowledge & empathy"
Dr Farzin Zaer
NURSING Registerd Nurse Catherine Arellano ,Donna Murren EEN and Jessica Dale EEN
ACCREDITED GENERAL PRACTICE – The practice achieved full accreditation in December 2016 This means the practice has met standards of quality in the facilities and services it provides. These Standards are designed to ensure high quality care is provided in a safe and well organised way.
APPOINTMENTS – The practice runs an appointment system. Appointments can be made in person or by telephoning the surgery or online . Urgent problems will be dealt with promptly. Patients who have multiple or complicated problems should ask for a long appointment. As it is impossible to tell when emergencies will arise, the doctors sometimes cannot adhere to the appointment schedule. Patients should feel free to contact the surgery prior to appointment to check if things are running on time. We Request that routine appointments are made early and that early notification is given of cancellations. Should you miss your appointment without cancelling, it will be recorded on your records.
OUT OF SURGERY VISITS – If patients feel too ill to attend the surgery they can be visited at home provided that
Home visits are usually done in the evening, after the surgery has closed. Alternative arrangements can be made for urgent matters.
WHEELCHAIR ACCESS – Close access available at the front of the surgery and driveway.
RESULTS OF INVESTIGATIONS – At the time investigations are ordered arrangements will be made for results to be communicated. Patients will be called to come in on the same day if results are urgent.
RECALL AND REMINDER SYSTEM – We have in place a system whereby the patients are notified by mail if they are required to make appointments for overdue pap smears or vaccinations.
NEW PATIENTS – All the doctors believe the first appointment is most crucial in obtaining full medical history, height, weight and urine tests. Each new patient appointment takes at least 15 minutes if not longer.
PATIENTS RECORDS – Patients may sign a medical release form which allows the Practice to obtain their health records from their previous doctors. Patients who wish to have their records available for all G.P.’s and hospital all over Australia will now be able to do so via ehealth record. You will need to register on the website www.ehealth.gov.au and obtain your individual healthcare identifier (IHI) and pass on to your doctor.
AFTER HOURS SERVICE are provided for urgent medical problems. For general medical advice, you may call the GP Helpline on 1800 022 222. We provide 24 hour care. The after hours work is shared with a number of other general practitioners. After hours, the surgery phone (4128 9017) has a recorded message which contains the contact details of the “on call doctor” All the doctors participate in after hours roster.
SCRIPTS – will only be issued by making an appointment for a consultation.
FEES – It must be noted that some services provided by Urangan Medical Centre do not attract a Medicare rebate. Examples of such services are Insurance medicals and pre-employment medicals. You are requested to settle accounts at the time of consultation. Cash, MasterCard, visa card are accepted. Cheques from regular clients will be accepted. Overseas visitors without Medicare cards will be charged $120.00.
TELEPHONE CALLS – The doctors will take telephone calls from regular clients of the practice. However, most calls will need to be returned after the end of the working day, staff to be given some information as to the nature of the inquiry.
TRANSLATING SERVICES: If you require this service please phone 131450.
From time to time the Doctors in the practice invite patients to complete a questionnaire on their views of the practice and how the service could be improved. These surveys are completely anonymous and confidential. If problems arise with any aspect of care received at Urangan
Medical Centre we are keen to hear about them. Patients are encouraged to report any problems to the staff who will then inform/refer the information to the appropriate person. If major complaints arise there are many avenues through which they may be resolved, including referral to the Health Quality and Complaints Commission 1800077308. Qld Health can be contacted on 3234 0111.
This practice fully respects the privacy of your personal health information and adheres
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